Unmatched Support for Uninterrupted Operations
Professional Service Group (PSG)
Keeping your operation running at peak performance requires more than great automation systems. It requires the right support partner. DMW&H's Professional Services Group (PSG) provides the expertise, responsiveness, and nationwide coverage needed to maximize system performance, minimize downtime, and protect your automation investment long after installation. In this video, Dennis Arroyo, Operations Manager, explains how PSG delivers comprehensive service and 24/7/365 support to help customers maintain reliable, efficient operations and keep their business moving forward.
Technical Support
Our Technical Support department provides help desk support with experienced US based engineering staff to ensure that our Customers’ operations disruptions are minimized.
Preventive Monitoring
Our Enterprise Level support provides system health monitoring and reporting of computer system key performance indicators to predict possible issues before they happen and automatically issues service tickets when issues are identified.
Field Maintenance
Our technicians are experts in the maintenance of automated equipment. Putting their years of experience into system audits and preventive maintenance programs keeps our Customers’ systems operating and minimizes unforeseen downtime.
Lifecycle Services and Parts
As we support our Customers throughout the life of their system, we provide spare parts, suggest replacements when ordered parts are obsolete and handle equipment warranty claims.
Training
Our team provides a wide of array of training to ensure that our Customers fully understand how to operate their systems and keeping them running.
