Warehouse Customer Support, Service & Training
DMW&H offers various customer support services such as delivery and assembly of parts, maintenance and repairs, customer training, and 24/7 system support. We guarantee to respond quickly to any inquires that you have. DMW&H also offers specialized maintenance & service contracts with guaranteed service levels depending on your requirements.
Our Warehouse Customer Support Engineers are highly skilled and trained in implementation, troubleshooting, and maintenance of material handling equipment. Our support professionals are committed to consistently servicing customers in a timely manner and working until customers are completely satisfied. Support engineers are available 24×7 to provide all the service you need to keep your warehouse and material handling equipment running at its peak performance. Our comprehensive support services include on-site support or troubleshooting via a customer hotline. At DMW&H, customer service is the foundation of customer loyalty, and our long-term customers will tell you that our superior warehouse customer support services are second to none.
DMW&H Warehouse Services include spare parts deliveries; equipment and system audits; upgrades, enhancements, and modifications; software support agreements; and preventative maintenance. We also implement energy management systems that efficiently and effectively managing energy usage within your distribution center.
We offer Warehouse Training in maintenance, operations, and safety of your material handling equipment. Our training professionals work closely with customers to help them reduce accidents, minimize downtime, increase productivity and improve efficiency. Operator and maintenance training is crucial to the efficient operation of your warehouse and material handling equipment. Certified training professionals use hands-on demonstration and classroom discussion to help you reach the full benefit of your investment.
DMW&H also offers an online catalog of 40,000+ parts and products from hundreds of manufacturers that will fit your material handling needs. These include bulk handling containers, carts and trucks, conveyors, cranes, pallets, fork lift accessories, packaging and shipping supplies, storage cabinets, computer workstations, shop desks and seating, workbench accessories, warehouse and dock doors, dock equipment, loading ramps, air and spray guns, cleaning kits, maintenance carts, and much more.
Featured Case Study
Read how we have helped many clients optimize their warehouse operations, plan for the future, and overcome material handling challenges. We have clients in the wine & spirits distribution, food & beverage, apparel, retail, consumer packaged goods, electronics, and pharmaceutical industries.