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UPS Takes the Pulse of Online Shoppers

Posted December 10, 2014 in Blog, Omni-Channel Fulfillment

A recent “customer experience study” commissioned by UPS has identified – and quantified – what it calls today’s “flex-shopper,” the highly efficient, channel-hopping, device-switching, information-hungry consumer who is driven by personal convenience. These flex-shoppers are driving changes throughout the retail…
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